Privacy Policy

We are committed to handling your personal information responsibly, in full compliance with applicable data protection legislation including the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA). A dedicated Data Protection Officer oversees all matters related to personal data handling within our organisation.

1. Data We Collect

We collect personal data across several categories depending on how you use our platform:

This site is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take immediate steps to handle it in accordance with applicable law.

2. Why We Collect Your Data

We process personal data for the following purposes:

• Account management and service delivery – to create and maintain your player account, process transactions, and provide access to games and promotions
• Identity verification (KYC) – to confirm your age, identity, and eligibility in compliance with regulatory requirements
• Fraud prevention and AML compliance – to detect and prevent fraudulent activity, money laundering, and bonus abuse
• Responsible gaming – to enforce self-exclusion, limits, and other player protection measures
• Marketing and personalisation – to send promotional offers and relevant communications, where you have consented
• Platform analytics and improvement – to monitor performance, resolve technical issues, and enhance the user experience
• Legal and regulatory compliance – to meet our obligations under applicable law and respond to requests from regulatory authorities

3. Where We Get Your Data

Most of the data we hold comes directly from you when you register, make transactions, or contact our support team. We may also receive data from identity verification providers, financial institutions involved in processing payments, AML and politically exposed persons (PEP) screening databases, and business partners including affiliate networks and analytics platforms.

4. Who We Share Your Data With

We do not sell or rent your personal data. We may share it only with:

• Game software providers who need limited technical data to deliver games on our platform
• Payment processors and financial institutions handling deposits and withdrawals
• Third-party KYC and fraud verification services used to comply with regulatory obligations
• Marketing partners, where you have provided consent to receive promotional communications
• Law enforcement and regulatory bodies when required by applicable law
• Legal and professional advisers under strict data processing agreements

All third parties are required to handle your data securely, use it only for the specified purpose, and comply with relevant data protection regulations.

5. International Transfers

Where your personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or transfers to countries that have been deemed to offer adequate levels of data protection.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Due to anti-money laundering regulations, we are required to retain player data for a minimum of five years from the date of account closure. Requests for deletion before this period cannot be fulfilled. Anonymised data may be retained for analytical purposes.

7. Cookies

We use cookies and similar tracking technologies to ensure the platform functions properly, remember your preferences, and analyse traffic. Essential cookies are required for the site to operate. Functional cookies remember your settings. Analytics cookies help us understand usage patterns. Advertising cookies measure the effectiveness of our marketing campaigns. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

8. Data Security

We apply strict technical and administrative security measures to protect your personal data against unauthorised access, loss, or misuse. Data exchanged with our platform is transmitted over secure encrypted connections. Access to personal data within our organisation is restricted to personnel who require it for legitimate business purposes. Your account is protected by your unique login credentials, and two-factor authentication is available for additional security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be published on this page. Continued use of the platform after any update constitutes acceptance of the revised Policy.

10. Contact